Cambridgeshire & Peterborough Children & Young People Mental Health Support

Parents & Carers

LOCAL SUPPORT FOR PARENTS AND CARERS

pinpoint

Helping Cambridgeshire parents who have children with additional needs and disabilities. Pinpoint Cambridgeshire is run for parents – by parents.

We give help and information to parent carers of children and young people aged 0-25 with additional needs and disabilities, and give parent carers opportunities to have a say and get involved in improving local services

 https://www.pinpoint-cambs.org.uk/support-groups/listen-cambridge/ 

https://www.pinpoint-cambs.org.uk/support-groups/listen/  - Huntingdon area

For details of their latest courses, see their calendar HERE.


Family Voice Peterborough are a local registered charity who are actively seeking to improve services in all areas of the lives of children and young people with disabilities or additional needs. We are here for Parents and Carers of children and young people aged 0—25 years with a disability or additional needs. We aim to work together with professionals and parents so that the services for our children and young people meet their needs and by putting parent carers and their children at the centre and helping them to be heard.


The Cambridge Branch of the National Autistic Society provides support to individuals of all ages with autism, and their families and carers, and campaigns for better local services for those living with autism in Cambridgeshire

To email the Cambridge branch please see their contact page or call 07920 150407.

Please see here for remote local events as some of their regular activities are still suspended in order to keep everyone safe during the coronavirus pandemic.


 

Cambridgeshire, Peterborough and South Lincolnshire Mind  are passionate about positive wellbeing and provide support to local people who may experience mental health challenges. Each year we support thousands of local people with their mental health. From crisis support and counselling to informal opportunities to connect with others, take a look at how we help. 


Ormiston Families

Ormiston Families take early and preventative action to support families across the East of England to be safe, healthy and resilient: all our services help people to build stronger networks, learn from experience and feel in control of their own wellbeing

If you would like to know more about Ormiston Families, how you can get involved in supporting children, young people and families to see a brighter future, or if you have an enquiry, please email: enquiries@ormistonfamilies.org.uk or call 01473 72451


Dhiverse are based in Cambridge providing free advice, information, and support on any general sexual health issue.

Click here for the information they have produced about general sexual health. 

They offer a range of services such as counselling for anyone, including young people age 11 and above, where issues around e.g. sexual health, HIV, sexuality, sexual identity, sexual relationships, sexual trauma, inappropriate or risky behaviours is affecting their mental health and wellbeing. Click here for more details about their counselling and emotional support service.  

Dhiverse offer a range of non-mainstream relationships and sex education (RSE) programmes that can be delivered in a non-educational setting, ‘SLIP’ is one of these programmes.  SLIP stands for ‘Sex, the Law, and the Internet & Pornography' SLIP and is an alternative and age appropriate relationships and sex education programme. Please click here to read the SLIP information booklet for Parents and Guardians.


Little Miracles is a charity that supports families that have children with additional needs, disabilities and life limiting conditions. Our activities and Family Support Workers provide a lifeline to the families and their children with the varied support that we are able to offer.  We support the whole family including parents, carers, the child with additional needs as well as the siblings and any family can receive support even before they receive the formal diagnosis.

Little Miracles has 10 branches located around the East of England - please click here for locations and information.


               

Kooth.com and Qwell.io are commissioned to provide an online wellbeing platform which along with text based counselling also includes helpful articles, forums, activity centre, daily journal and messaging. We provide British Association for Counselling and Psychotherapy accredited services and Kooth is available to young people aged 11-18 and Qwell is available from 18+ in Cambridgeshire and Peterborough. 

The service provides a free and non-judgemental place for people to connect with others and they have instant access to self-help materials and moderated discussion forums. People can also contribute written pieces of work reflecting their own experiences, as well as accessing drop-in or booked sessions with professional counsellors, available 365 days a year, 12pm -10pm on weekdays and 6pm-10pm on weekends. Further information about Qwell can be found here and information about Kooth can be found here.  More information is available by watching these videos: Qwell  Kooth
Self harm support
Supporting families of children who self-harm

Nessie is commissioned by Cambridgeshire County Council and Peterborough City Council to provide free support to families of children and young people who self-harm. Nessie offer:
· Parent workshops across Cambridgeshire and Peterborough in schools, community settings and online;
· Targeted 1-1 parent support;
· Telephone and online parent support.

Nessie is a not-for-profit organisation providing easy access to arts therapies, counselling, support, training and supervision so that children, young people and their families can thrive. We provide support through partnering with local schools, county councils and community organisations. Parents can also reach out to us directly. We are proud to offer qualified, regulated, child centered, flexible support. Our Mental Health Leads training is quality assured by the DfE. 

For more information, please contact us: cambridgefamilies@nessieined.com 

NEXT online Peer Support Group for Parents/Carers of Children with Self-Harming Behaviours and Complex Needs - 8 Week Course:
For other sessions, please see poster details below.


NATIONAL SUPPORT FOR PARENTS AND CARERS

Family Lives logo

People contact us about all aspects of family life that include all stages of a child’s development, issues with schools and parenting/relationship support. We also respond when life becomes more complicated and provide support around family breakdown, aggression in the home, bullying, teenage risky behaviour and mental health concerns of both parents and their children.

If you need support or advice, you can call us on our helpline on 0808 800 2222, email us at askus@familylives.org.ukchat to us online or alternatively visit our forums or online advice.


Young Minds offer services to parents and carers who are concerned about their child’s mental health, up to the age of 25.

They operate a parent's helpline for detailed advice, emotional support and signposting about a child or young person. Calls are free on 0808 802 5544 from 9:30am - 4pm, Monday - Friday.

Their parents webchat provides information and signposting to help parents and carers find the information they are looking for with regards to their child's mental health. It runs 9:30am - 4pm, Monday - Friday. For details on how to access this see here. 

Young minds say that they have temporarily closed their email service due to receiving an unprecedented demand of requests and they're working hard to respond as quickly as they can and apologise for any inconvenience caused. 

Please see their website for HERE practical advice and tips on supporting your child - from how to encourage your child to open up about their feelings to dealing with mental health services. No matter what you and your child are going through, things can get better. 


The POD - is Beat’s new online learning platform providing learning and support for carers. They have worked closely with service users, ambassadors and eating disorder clinicians to help to shape this new platform, ensuring that the information shared is clinically sound, as well as meeting the needs of those who will be accessing it. Beat’s online platform provides you with online modules, resources and spaces to talk with other carers to help you better support your loved one.

CARER SUPPORT

CARER SUPPORT

What are care and support services?

Care and support services, also known as social care services, help people who are in need of practical support due to illness, disability, old age or a low income. 

Care and support services could include having a personal assistant to help you around the home, structural changes to help you move around or manage in your house, or even an alarm system so that you can call for help if you have a fall.

Social care services are available to everyone, regardless of their background.

However, social care is subject to rules about your needs and ability. Services can also support the families or carers of people who receive social care.

If you are looking after an ill, disabled or frail elderly relative or friend, you should recognise yourself as a carer. Carers can get a range of support from social care, and can be vital for helping arrange social care support for the person they care for. There are charities that support particular groups of carers, including sibling carers and young carers.

If you want to talk to someone about how to get support as a carer, you can call the Carers Direct helpline on 0300 123 1053.

What benefits can carers get?

Knowing what benefits you and the person you care for are entitled to can make a real difference.

For example, you might be able to get a break from caring, or get help with pay for certain costs, or make a difference to your pension entitlements in the future.

There are three main types of benefits:

  • Benefits if you're not in paid employment – "earnings replacement benefits".
  • Benefits that help pay for extra costs, such as those relating to disability or having a child.
  • Benefits and tax credits that top up low income if you're in work – "means-tested benefits"

Carer's Allowance, an earnings replacement benefit, is the main benefit for carers. You may be eligible if you are looking after someone for 35 hours a week or more.

For more information on what benefits you can get as a carer click the link below:

https://www.nhs.uk/conditions/social-care-and-support/benefits-for-carers/

Services you can get in contact with for support:

If you are a carer, the helpline advisers can give you information to help make decisions about your personal support needs and the needs of the person you're looking after.

This information includes assessments, benefits, direct payments, individual budgets, time off and maintaining, leaving or going back to work or education. The Carers Direct helpline doesn't however; provide personal financial, medical or legal advice and doesn't provide casework, advocacy, representation or counselling.

We work to improve support, services and recognition for anyone living with the challenges of caring, unpaid, for a family member or friend who is ill, frail, disabled or has mental health or addiction problems.

We do this with a UK wide network of quality assured independent partners and through the provision of grants to help carers get the extra help they need to live their own lives.

Rethink Mental Illness was established by carers over 40 years ago and carers continue to play a key role at every level within our organisation. Supporting carers and giving them and those they care for a voice in every aspect of mental health provision is a key aim for us.

We provide services in the heart of local communities, in the comfort of people’s own homes, and specialist care and support services. Our professional, caring employees and volunteers deliver our services with dignity, respect and compassion, focusing on outcomes that help the people we support have the freedom to enjoy an everyday life.

Helping Cambridgeshire parents who have children with additional needs and disabilities. Pinpoint Cambridgeshire is run for parents – by parents. We give help and information to parent carers of children and young people aged 0-25 with additional needs and disabilities, and give parent carers opportunities to have a say and get involved in improving local services.

Have created a central place for parents to explore, where they can find information, resources & tools - from practical advice on how to talk to your children about the pandemic, to tips on managing anxiety.


If you are a young person and feel like you are providing a caring role to someone in your family please click here


    HELPLINES

    Carers Helplines:

    • Lifeline: Call everyday, 365 days a year 7pm-11pm for listening support and information to someone experiencing mental distress or if you are supporting someone in distress - 0808 808 2121
    • SANE: Call everyday for emotional support, information and guidance for people affected by mental challenges, their families and carers, 4.40-10.30pm - 0300 304 7000
    • NSPCC for Adults concerned about a child: Call 24hrs a day - 0808 800 5000
    • Mencap: Call for support for people with a learning disability, their families and carers, Mon-Fri 9am-5pm - 0808 808 1111
    • Women's Aid and Refuge: Call the National Domestic Violence Helpline 24/7 for support for victims of domestic violence, their friends and families/carers - on 0808 2000 247
    • Pinpoint: Support for parents/carers in Cambridgeshire who have children with additional needs and disabilities - 01480 877333
    • NHS Cambridgeshire and Peterborough Healthy Child Programme: Support and advice line for parents and carers, Mon-Fri from 9.30am to 4.30 pm - text 07520 649 887, or call 0300 029 5050

    All Mental Health Support Lines:

    • Samaritans: Call for all mental health and suicidal thoughts, 24hrs a day, 365 days a year - 116 123
    • Lifeline - Call everyday, 365 days a year 7pm-11pm for listening support and information to someone experiencing mental distress or if you are supporting someone in distress - 0808 808 2121
    • Mind Infoline: Call or text for help with all mental health challenges, Mon-Fri 9am-6pm - 0300 123 3393
    • Rethink Mental Illness: Call for support and advice on mental health, Mon-Fri 9.30am-4pm - 0300 5000 927
    • SANE: Call everyday for emotional support, information and guidance for people affected by mental challenges, their families and carers, 4.40-10.30pm - 0300 304 7000
    • CALM: Call for help and support with mental health challenges, everyday, 365 days a year, 5pm-midnight  - 0800 58 58 58
    • HEAR: Text 'HEAR' to 85258 for free, confidential support, 24/7

    Crisis Helplines:

    • Samaritans: Call for all mental health and suicidal thoughts, 24hrs a day, 365 days a year - 116 123
    • First Response Service: Call NHS 111 - select mental health option if you're in crisis.

    Suicide Helplines:

    • Samaritans: Call for all mental health and suicidal thoughts, 24hrs a day, 365 days a year - 116 123
    • First Response Service: Call NHS 111 - select mental health option if you're in crisis.
    • PAPYRUS HOPEline UK: (young suicide prevention society) Call Mon-Fri 10am-5pm and 7pm-10pm, Sat-Sun 2-5pm - 0800 068 4141

    Anxiety Helplines:

    • Anxiety UK: Call for help with anxiety challenges, available Mon-Fri between 9.30am-5.30pm - 03444 775 774 
    • No Panic: Call everyday for help and support for sufferers of panic attacks and OCD, 10am-10pm (charge 5p a minute + your access charge) - 0844 967 4848
    • No Panic Youth: (For 13-20 year olds) Call Mon, Tues, Wed and Fri 3pm-6pm; Thurs and Sat 6pm-8pm for help and support for sufferers of panic attacks and OCD - 0330 606 1174

    Depression Helplines:

    • Gypsy/Traveller Depression Suicidal helpline: Call, Text or WhatsApp - 0739365135

    Eating Disorders Helplines:

    • Beat (Adults): Call for eating disorder support - 0808 801 0677
    • Beat (Student Line): Call for eating disorder support - 0808 801 0811
    • Beat (Under 18's): Call for eating disorder support - 0808 801 0711

    Addiction Helplines:

    • Alcoholics Anonymous: Call 24hrs a day - 0845 769 7555
    • Narcotics Anonymous: Call daily until midnight - 0300 999 1212
    • Port Of Call (paid service with a free advice line): Call for free, available all hours for advice - 0808 291 1643
    • Cocaine Anonymous: Call 7 days a week between 10am-10pm, freephone - 0800 612 0225, Mobiles Call - 0300 111 2285
    • Drinkline - National alcohol helpline, Call weekdays 9am-8pm, weekends 11am-4pm - 0300 123 1110
    • The National Association for Children of Alcoholics (Nacoa) - Free confidential email and telephone helpline for children of alcohol dependent parents - 0800 358 3456 helpline@Nacoa.org.uk
    • Talk to Frank: Call 24 hours a day, offers encouragement and support to anyone struggling with such issues - 0300 123 6600

    OCD Helplines:

    • OCD Action: Call for support for living with OCD, Mon-Fri 9.30am-5pm - 0845 390 6232
    • OCD UK: Call for support for living with OCD, Mon-Fri 9am-5pm - 0845 120 3778
    • No Panic: Call everyday for help and support for sufferers of panic attacks and OCD, 10am-10pm (charge 5p a minute + your access charge) - 0844 967 4848
    • No Panic Youth: (For 13-20 year olds) Call Mon, Tues, Wed and Fri 3pm-6pm; Thurs and Sat 6pm-8pm for help and support for sufferers of panic attacks and OCD - 0330 606 1174

    LGBTQ+ Helplines:

    • Switchboard LGBT+: Call everyday 10am-10pm or chat online here - 0300 330 0630

    Helplines For Men:

    • Men's Health Forum: Call or text for support for men, 24hrs a day - 020 7922 7908

    Sexual Abuse Helplines:

    • Rape Crisis: (to find your local services) Call daily 12-2.30pm and 7-9.30pm - 0808 802 9999.

    Domestic Abuse Helplines:

    • Women's Aid and Refuge: Call the National Domestic Violence Helpline 24/7 -  0808 2000 247.
    • Men's Advice Line: Call for advice and support for men experiencing domestic violence and abuse, Mon-Fri 9am-5pm - 0808 801 0327

    Victim Support Helplines:

    • Victim Support: Call Mon-Fri 8pm-8am and weekends Sat-Mon 5pm-8am - 0808 168 9111.
    • Embrace - Child Victims of Crime: Support for children, young people and families who are victims of a serious crime - 0345 60 999 60 

    Alzheimer's & Dementia Helplines:

    • Alzheimer's Society: Call for advice and information on dementia, Mon-Fri 9am-5pm, weekends 10am-4pm - 0300 222 1122

    Bipolar Disorder Helplines:

    • Bipolar UK: Call for advice and support about bipolar - 0333 323 3880

    Young People Helplines:

    • PAPYRUS HOPEline UK: (young suicide prevention society) Call Mon-Fri 10am-5pm and 7pm-10pm, Sat-Sun 2-5pm - 0800 068 4141 
    • YoungMinds: Call for information and advice on child and adolescent mental health, Mon-Fri 9.30am-4pm - 0808 802 5544
    • NSPCC Childline: Call 24hrs a day - 0800 1111
    • NSPCC for Adults concerned about a child: Call 24hrs a day - 0808 800 5000
    • Family Lives: Call for advice on all aspects of parenting including dealing with bullying, Mon-Fri 9am-9pm and Sat-Sun 10am-3pm - 0808 800 2222
    • YoungMinds Parents: Parents Helpline is available to offer advice to parents and carers worried about a child or young person under 25, Mon-Fri 9:30am-4pm - 0808 802 5544
    • Embrace - Child Victims of Crime: Support for children, young people and families who are victims of a serious crime - 0345 60 999 60 

    Helplines For Emergency Services Employees:

    • Mind Blue Light Infoline: Call or text (text on 84999) for support for emergency services staff, Mon-Fri 9am-6pm - 0300 303 5999

    Bereavement Helplines:

    • Cruse Bereavement Care: Call Mon-Fri 9am-5pm - 0844 477 9400

    Disabilities Helplines:

    • Mencap: Call for support for people with a learning disability, their families and carers, Mon-Fri 9am-5pm - 0808 808 1111

    *Some information gathered from www.nhs.uk and the services listed.

    ONLINE SAFETY RESOURCES FOR PARENTS AND CARERS

    have produced free online safety guides for parents focusing on what they need to know safety on forums from Snapchat, Squid game, TikTok and others. All are free to download. 


    safer internetYou don’t need to be an expert on the internet to help keep your child stay safe online. Our advice and resources are here to support you as you support your child to use the internet safely, responsibility and positively. Click here to go to their website. 


    have brought together ten tips for talking to your child about their use of social media and the internet here.


    Parent Zone sits at the heart of modern family life, providing advice, knowledge and support, to shape the best possible future for children, as they embrace the online world. Our mission is to improve outcomes for children in a digital world, so:

    Children will be safer online.
    Children will be resilient enough to cope with the challenges of the online world.
    Children will be educated for a digital future.

    Beware of Lurking Trolls

    Beware of Lurking Trolls is a campaign designed to help protect children from online harm. It centres around a storybook Peril of the Possessed Pets and is used in primary schools with children aged 7 to 11 years - click the logo for more information.

    CRISIS TOOLS FOR PARENTS AND CARERS

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    Crisis Tools online resource hub offers unique, co-produced learning guides to increase knowledge and confidence for anyone supporting young people in a mental health crisis. See here for more information.  

    the NHSHealth Education England & 

    are working together to help individuals develop their confidence, knowledge and skills when supporting young people in a mental health crisis. Crisis Tools is relevant to anyone who may find themselves supporting a young person in crisis, including health and care, education or any other professionals, parents and carers. 

    The Crisis Tools website features a resource sharing hub and bite-sized learning guides aimed at improving your knowledge and understanding of young people’s experiences when getting help in crisis. These unique learning guides are co-designed and delivered by young people with lived experience and clinical experts. The guides cover key themes such as approach, communication and practical strategies including the complexities when delivering care remotely. 

    Openly available for free at crisistools.org.uk


    NEURODIVERSE FAMILIES


    Peterborough


    SEND Information Hub (Local Offer) is a website and is intended to provide better support and services for children and young people with special educational needs (SEN) or disabilities and their families. Also see Universal Health Services, Mental Health and Ordinary Available Provision (OAP) for information about service that may be helpful.


    Family Voice have published a Peterborough Neurodiversity booklet with information covering diagnosis, school and health and wellbeing. You can Download and explore booklet by clicking on the picture below:


    Cambridgeshire


    SEND Information Hub (Local Offer) is a website which publishes information about how children and young people 0 - 25 who have special educational needs and/or disabilities (SEND) are supported in Cambridgeshire. Also see Universal Health Services, Mental Health and Ordinary Available Provision (OAP) for information about services that may be helpful. Parent, Carer and Young Person information, including top tips to help prepare for adult life, can be found HERE


     

    Pinpoint have published a Cambridgeshire Neurodiversity booklet with information covering diagnosis, school and health and wellbeing. You can Download and explore booklet by clicking on the picture below:


    Cambridgeshire and Peterborough


    YOUnited offers help with the Neurodevelopmental diagnosis referral pathway for Cambridgeshire and Peterborough. Referral to YOUnited is made by a professional working with a Child or Young Person.


    What should I do if I (or my child’s school/setting) think my child may have situational mutism?

    Cambridgeshire and Peterborough Situational Mutism Framework can be accessed HERE


    National


    This website is for parents and carers of autistic children, young people and adults. Autism Central aims to make it easier to learn more about autism and services available to you.


    PDA Society holds information and resources on Pathological Demand Avoidance (part of the Autism Spectrum).


    School Anxiety and Refusal If your child is anxious about school, or they are unable to go to school, Young Minds have advice on supporting them and working with the school and other services in their parent guide.


    We welcome comments and suggestions for this page to: CPICB.CYPMH@nhs.net

    SUPPORTING CHILDREN AND YOUNG PEOPLE THROUGH DIFFICULT LIFE EVENTS

    Sometimes Children and Young People go through stressful, frightening or distressing events, which can be called emotional or psychological trauma. These events can cause long lasting harm, which might be noticeable soon or long after the event. Below are resources that provide advice on supporting in these situations:

    Harvard Paediatrics website has good early childhood resources for caregivers regarding Adverse Childhood Events (ACE's) and developmental trauma.

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